Online reselling has become a habit for many consumers looking to give a second life to their objects. However, a well-known platform, Vinted, is today at the center of a media storm. Dissatisfied users denounce questionable practices and poor after-sales service. These criticisms call for a reflection on the responsibility of online platforms.
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Vinted: a series of scams denounced by users
Testimonials from frustrated users are multiplying on social networks. Vinted is accused of being a platform conducive to scams and theft. Delivery delays and packages that never arrive fuel general discontent.
One user says: “Vinted is a scam platform, don't expect a refund if your order doesn't arrive.” These experiences shared on forums and social networks highlight a recurring problem.
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After-sales service criticized
The after-sales serviceoften automated, is the main object of criticism. Users complain of receiving generic responses, with no real resolution to their problems.
Despite the presence of 150 employees dedicated to customer service, this seems insufficient in the face of 20 million users. Thomas Plantage, managing director of Vinted, says that “80% of requests are processed within 24 hours”, but admits that many are handled by robots.
Communication issues and moderation
Moderation errors on the platform only make the situation worse. Ads are removed for the wrong reasons, which infuriates users.
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On TikTok, users share their setbacks with Vinted, highlighting the lack of communication with a human interlocutor. Automated messages are becoming a source of frustration for many.
| 🔍 Scams | Users denounce theft and lack of reimbursement |
| 🤖 SAV | Automated responses without a personalized solution |
| 📉 Moderation | Ads removed for incorrect reasons |
| 📞 Communication | Lack of access to human customer service |
The future of vinted in France
Despite the criticism, Vinted continues to attract many users. However, the persistence of these problems could prompt some to abandon the platform.
The question then arises: how will Vinted respond to these criticisms to regain the trust of its users? Expectations are high and solutions must meet the challenges.
Will the platform be able to evolve to meet the needs of consumers or will their growing discontent mark the end of its success in France?
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